Disciplinary

Slide 1

Cobweb Chair

Himpunan contoh kes-kes tatatertib tidak hadir bertugas

A Drop of indigo

Himpunan contoh kes-kes tatatertib sebagai panduan kepada individu yang terlibat dalam pengurusan tatatertib

report form

Senarai borang laporan tatatertib untuk dimuat turun

CODE OF ETHICS AND CONDUCT

Kementerian Pertahanan

Slide 1

Borang TTB

Maklumat Pegawai Yang Dilapor.

Disciplinary Form 1

Absent From Duty But Officer Still On Duty Case

Disciplinary Form 2

Absent from duty for 7 consecutive days, Letter of Acknowledgement Handed-Over, Officer Re-Assign / Not Re-Assign

Disciplinary Form 3

Absent From Duty For 7 Consecutive Days, Letter of Acknowledgement Not Handed-Over, Officer Not Report To Re-Assign

Disciplinary Form 4

Crime Case – Before Trial

Disciplinary Form 5

Crime Case – After Trial

Disciplinary Form 6

Drug Abuse

Disciplinary Form 7

Code of Conduct Case

Borang Jadual P.U.(A) 132

Pengesahan Pegawai Perubatan.

Last Modified : 26 May 2023.

Bahagian Audit Dalam dan Siasatan Am

Mengemukakan Laporan Akhir Pengauditan Prestasi kepada Auditi dalam tempoh 30 hari bekerja selepas Exit Conference dilaksanakan.
Mengemukakan Pemerhatian Audit Pengurusan Kewangan kepada Auditi dalam tempoh 30 hari bekerja selepas pengauditan selesai dijalankan.1 bulan dari tarikh terima permohonan lengkap untuk item bukan tender perolehan.
Melaksanakan Pengesahan Jawapan Accountability Index Monitoring System (AIMS) bermula dari tarikh lawatan ke Pusat Tanggungjawab (PTJ), Kementerian Pertahanan dan selesai dalam tempoh 10 hari bekerja.
Memastikan pelaksanaan Pengauditan Pengurusan Kewangan secara self-assessment dibuat oleh sekurang-kurangnya 100 Pusat Tanggungjawab (PTJ), Kementerian Pertahanan mengikut tempoh yang telah ditetapkan.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Unit Komunikasi Strategik

Kami beriltizam dan berikrar untuk memberikan perkhidmatan seperti berikut:

Memastikan Nota Kepada Editor (NE) / Jemputan Media kepada agensi media tempatan dan antarabangsa dikeluarkan dalam masa 24 jam sebelum pelaksanaan acara.
Memberi maklumbalas permohonan bantuan perkhidmatan Jurufoto / Juruvideo bagi liputan acara kepada Unit/ Jabatan/ Agensi dan Kementerian Pertahanan dalam tempoh 24 jam.
Menghasilkan dan menerbitkan video Promosi / Highlight / 3rd Party Validation berkaitan Kementerian Pertahanan dalam tempoh 48 jam selepas pelaksanaan acara.
Memperakui penerimaan aduan kepada pengadu dalam tempoh 24 jam hari bekerja dan menyelesaikan aduan dalam tempoh 15 hari bekerja selepas tarikh penerimaan aduan.
Memantau Laporan Akhbar Harian yang berkaitan dengan Kementerian Pertahanan, Angkatan Tentera Malaysia (ATM), Jabatan dan Agensi setiap hari bekerja, sebelum pukul 11.00 pagi.
Membuat hebahan informasi program sekiranya mendapat permintaan untuk melaksanakan hebahan dari Unit/ Jabatan/ Agensi di bawah Kementerian Pertahanan dalam masa 48 jam sebelum acara.
Memastikan liputan melalui media sosial Kementerian Pertahanan seperti Facebook, Twitter, Instagram dan Telegram dibuat dalam tempoh 24 jam selepas pelaksanaan aktiviti.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Jabatan Ketua Hakim Peguam

Menasihati Majlis Angkatan Tentera, Lembaga-Lembaga Pemilihan Pegawai-Pegawai Angkatan Tentera Malaysia (ATM) dan mana-mana pegawai ATM mengenai apa-apa perkara dengan kadar segera atau dalam masa dua (2) minggu dari tarikh perkara itu dirujukkan kepada kami, mengikut keperluan.
Menasihati pegawai pengesah dan pihak berkuasa kajian semula mengenai kesahan dapatan dan hukuman mahkamah tentera dengan kadar segera atau dalam masa dua (2) minggu dari tarikh perkara itu dirujukkan kepada kami, mengikut keperluan.
Melantik hakim peguam bagi tiap-tiap kes mahkamah tentera yang khidmat hakim peguam diperlukan dalam masa enam (6) hari dari tarikh permohonan diterima.
Menasihati pihak berkuasa kajian semula mengenai kesahan dapatan atau perbicaraan terus dalam masa dua puluh lapan (28) hari dari tarikh penerimaan maklum balas lengkap daripada markas yang berkenaan.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Unit Petunjuk Prestasi Utama

Kami komited untuk memastikan:

Pemantauan Laporan Pencapaian KPI Tier – 1 bagi Ketua Setiausaha kepada Pengurusan Tertinggi Kementerian pada setiap suku tahun dan dikunci masuk ke dalam Sistem MyKPI JPA.
Pemantauan Laporan Pencapaian KPI Tier - 2, 3 dan 4 Pemilik KPI kepada Pengurusan Tertinggi Kementerian secara tahunan dan dan dikunci masuk ke dalam Sistem MyKPI JPA.
Sesi libat urus secara dalam talian (emel) bersama semua Penyelaras Pemilik KPI setiap suku tahun bagi tujuan penyelarasan.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Bahagian Undang-Undang

Kami adalah komited untuk memberi perkhidmatan perundangan yang terbaik kepada Kementerian dan kami sentiasa bertindak mengikut Perlembagaan dan undang-undang dengan cekap, adil dan saksama. Kami berjanji akan melaksanakan tanggungjawab dengan penuh dedikasi, berkualiti dan telus ke arah :

Memberi perkhidmatan nasihat undang-undang yang berkualiti menurut Perlembagaan Persekutuan dan undang-undang dengan mengikut keutamaan dalam tempoh tiga puluh (30) hari bekerja selepas menerima permintaan yang dilengkapkan dengan maklumat latar belakang yang sempurna dan dokumen-dokumen yang berkaitan.
Menyemak draf kontrak mengikut keutamaan dalam tempoh empat belas (14) hari bekerja dari tarikh penerimaan arahan dengan syarat maklumat adalah lengkap dan sempurna.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Unit Integriti

Menerima aduan dan pemakluman kepada pengadu (jika ada) berkaitan penerimaan aduan dalam tempoh 3 hari bekerja.
Mengambil tindakan terhadap aduan untuk tindakan Mesyuarat Jawatankuasa Menilai Maklumat (JMM), mengemaskini data dan fail aduan dalam tempoh 20 hari bekerja.
Mengemukakan maklum balas kepada pengadu berkaitan hasil tindakan ke atas aduan.
Menyelaras kerjasama berkaitan tindakan aduan bersama Angkatan Tentera Malaysia (ATM) melalui Bahagian Inspektorat Jeneral (BIJ ATM)

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Urusetia Majlis Angkatan Tentera

Memajukan urusan yang telah diperakukan oleh mat kepada istana negara dalam tempoh lima (5) hari bekerja untuk mendapatkan perkenan Seri Paduka Baginda Yang Di-Pertuan Agong (SPBYDPA).
Memajukan perkenan spbydpa yang diterima daripada istana negara dalam tempoh dua (2) hari bekerja kepada bahagian perkhidmatan anggota Markas Angkatan Tentera Malaysia (BPA MATM).

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Bahagian Pembangunan

Proses tender terbuka, perolehan kerja dan perkhidmatan disempurnakan dalam tempoh 120 hari dari tarikh tender ditutup sehingga pengeluaran Surat Setuju Terima (SST).
Proses sebut harga, perolehan kerja dan perkhidmatan disempurnakan dalam tempoh 60 hari dari tarikh sebutharga ditutup sehingga pengeluaran Surat Setuju Terima (SST).
Memastikan dokumen kontrak perolehan perkhidmatan dimuktamadkan dalam tempoh empat (4) bulan selepas Surat Setuju Terima (SST) dikeluarkan.
Mengeluarkan SST bagi tender/ sebut harga bagi kerja dan perkhidmatan dalam tempoh 14 hari dari tarikh kelulusan/ keputusan.
Semua kontrak kerja dan perkhidmatan akan diperbaharui dalam tempoh 14 hari sebelum kontrak semasa tamat tertakluk kepada permohonan lengkap diterima daripada enam (6) bulan sebelum kontrak tamat.
Bayaran bil diselesaikan dalam tempoh tujuh (7) hari daripada semua dokumen lengkap diterima.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Bahagian Perolehan

Perolehan bekalan dan perkhidmatan melalui kaedah tender terbuka diselesaikan dalam tempoh 180 hari dari tarikh tutup iklan tender sehingga pengeluaran Surat Setuju Terima (SST).
Perolehan bekalan dan perkhidmatan secara sebut harga diselesaikan dalam tempoh 90 hari dari tarikh tutup pelawaan sebut harga sehingga pengeluaran SST.
Memastikan dokumen kontrak perolehan bekalan dan perkhidmatan ditandatangani dalam tempoh 4 bulan selepas SST dikeluarkan.
Semua kontrak bekalan dan perkhidmatan akan diperbaharui dalam tempoh 14 hari sebelum kontrak semasa tamat tertakluk kepada permohonan lengkap diterima dari pihak pengguna 6 bulan sebelum kontrak tamat.
Perolehan di bawah peruntukan ‘Dasar Baharu’ dan ‘One-Off’ akan dibekalkan dan dibuat bayaran dalam tahun semasa tertakluk kepada penerimaan permohonan sebelum 31 Mac tahun semasa.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Penguasa Katalog ATM

Memberi maklum balas permohonan kodifikasi dalam tempoh 6 hari bekerja selepas permohohon lengkap diterima.
Memberi maklumbalas permohonan kod pengilang dan pembekal dalam masa 7 hari bekerja selepas borang permohonan yang lengkap diterima daripada pengilang/pembekal.
Memberi maklumbalas terhadap setiap aduan oleh pengguna SKN dalam tempoh 1 hari bekerja dari tarikh aduan diterima.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Bahagian Dasar dan Perancangan Strategik

1.1 Pengurusan Dasar dan Perancangan Strategik

1.1.1 Menyediakan nota percakapan dan ikhtisar pertahanan untuk dimajukan ke Kementerian/ Agensi/ Organisasi Antarabangsa atau Tempatan yang berkaitan dalam tempoh tujuh (7) hari dari tarikh penerimaan permohonan yang lengkap.

1.1.2 Memajukan draf nota bantahan diplomatik ke Kementerian Luar Negeri (KLN) dalam tempoh dua (2) hari bekerja dari tarikh penerimaan laporan yang lengkap.

1.1.3 Memberi pandangan kepada Kementerian Luar Negeri berkaitan permohonan kelulusan diplomatik kemasukan pesawat atau kapal tentera asing ke ruang udara dan perairan Negara dalam tempoh dua (2) hari bekerja dari tarikh penerimaan permohonan yang lengkap.

1.1.4 Menyediakan dan memajukan jawapan pertanyaan jawab lisan Parlimen ke Pejabat Menteri atau Timbalan Menteri dalam tempoh dua (2) hari sebelum tarikh sesi jawapan di Parlimen.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Bahagian Industri Pertahanan

Menyediakan Surat Kelulusan Program dan Pelepasan Obligasi Industrial Collaborations Programme (ICP) dalam tempoh tiga (3) bulan selepas diluluskan oleh Jawatankuasa ICP Committee (IC) Kementerian Pertahanan.
Mengkoordinasikan aktiviti / program penganjuran pameran pertahanan antarabangsa dalam tempoh satu (1) tahun.
Melaksanakan pemantauan projek Penswastaan Perkhidmatan Katering (PPK) ATM sekali setahun bagi setiap zon penswastaan.
Melaksanakan audit keupayaan syarikat industri pertahanan secara berterusan empat (4) bulan dari tarikh permohonan lengkap diterima bagi syarikat yang memohon persijilan keupayaan Malaysia Industry Council for Defence Enforcement and Security (MIDES).
Laporan Tahunan dan Penyata Kewangan (telah audit) Perbadanan di bawah Kementerian Pertahanan dibentangkan di Mesyuarat Jemaah Menteri dalam tempoh tiga (3) bulan dari tarikh laporan lengkap diterima dan seterusnya dibentangkan di Dewan Rakyat dan Dewan Negara.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Depot Simpanan Pertahanan

Penyimpanan, pengeluaran dan penyelenggaraan 100% Stok Simpanan Pertahanan (SSP) dalam pegangan dilaksanakan seperti berikut :
a) Kuantiti mencukupi 100%
b) Kerosakan / kecacatan sifar
Pengeluaran Stok Bantuan Kemanusiaan (SBK) dikeluarkan dalam tempoh 8 jam.
Pengeluaran stok Depot Tindakbalas Kemanusiaan Negara (DTBKN) dikeluarkan dalam tempoh 8 jam.
Mengoptimumkan penggunaan ruang pemyimpanan di gudang / stor supaya berada di tahap 60% daripada keseluruhan ruang penyimpanan di DSP.
Tuntutan terhadap invois dan bil dijelaskan dalam masa 14 hari selepas dokumen lengkap diterima.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Bahagian Pengurusan Sumber Manusia

Melayani dengan penuh iltzam segala keperluan Angkatan Tentera Malaysia dalam pengurusan sumber manusia kewangan dan ICT

Cadangan penambahbaikan dan permohonan elaun, kemudahan dan syarat-syarat perkhidmatan serta faedah persaraan Angkatan Tentera Malaysia (ATM) dikaji dan dipertimbangkan untuk dikemukakan ke Agensi Pusat dalam tempoh:
i) Dua puluh (20) hari bekerja dari tarikh cadangan lengkap diterima bagi cadangan yang kompleks; dan
ii) Tujuh (7) hari bekerja dari tarikh cadangan lengkap diterima bagi cadangan yang tidak kompleks
Memastikan pemakluman tawaran kursus kepada peserta (melalui surat /e-mel) dikeluarkan dalam tempoh sekurang-kurangnya tujuh (7) hari bekerja sebelum tarikh kursus berlangsung tertakluk kepada kelulusan kewangan dan kesediaan medium penyampaian.
Maklum balas terhadap permohonan intervensi diberikan dalam tempoh tujuh (7) hari bekerja dari tarikh permohonan diterima.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Bahagian Pengurusan Maklumat

3.4 Pembangunan dan Pengurusan ICT

3.4.1 Memastikan perkhidmatan rangkaian dan sistem aplikasi mencapai tahap ketersediaan capaian tidak kurang daripada 99%.

3.4.2 Mengambil tindakan terhadap semua (100%) insiden keselamatan ICT dalam tempoh 4 jam.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Bahagian Kewangan

Semua program menerima Waran Peruntukan Am (WPA) dalam tempoh 10 hari bekerja dari tarikh penerimaan waran daripada Perbendaharaan melalui Pegawai Pengawal.
Permohonan kelulusan kewangan diproses dan diputuskan dalam tempoh 7 hari bekerja dari tarikh permohonan lengkap diterima.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Bahagian Akaun

Memastikan semua bil bayaran dijelaskan dalam tempoh 14 hari dari tarikh bil lengkap diterima.
Mengurus pembayaran gaji bulanan penjawat awam dibuat pada tarikh yang ditetapkan oleh Jabatan Akauntan Negara Malaysia.
Mengakaunkan terimaan dan mengeluarkan resit rasmi kepada pembayar dalam tempoh 1 hari bekerja.
Melakukan naziran ke atas semua PTJ di Lembah Klang mengikut bilangan minimum yang telah ditetapkan.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Bahagian Khidmat Pengurusan

Memproses dan meluluskan status permohonan kenderaan jabatan satu (1) hari sebelum tarikh perjalanan bagi permohonan yang dikemukakan tiga (3) hari sebelum perjalanan.
Memproses dan melulus permohonan penggunaan ruangan/dewan gunasama (foyer/Auditorium/Dewan Seroja) yang lengkap dalam tempoh satu (1) hari dari tarikh tempahan.
Memastikan tindakan awal diambil terhadap aduan kerosakan dan kebersihan yang lengkap melalui Sistem Aduan Kerosakan dan Kebersihan (SAKK) dilaksanakan dalam tempoh satu (1) hari bekerja dari tarikh aduan diterima.
Mengeluarkan Surat Iringan Ketua Jabatan bagi Tujuan Permohonan Pembiayaan Perumahan di bawah Lembaga Pembiayaan Perumahan Sektor Awam (LPPSA) melibatkan semua kakitangan awam Kementerian Pertahanan termasuk di Sabah dan Sarawak dalam tempoh lima (5) hari bekerja dari tarikh dokumen lengkap diterima.
Melaksanakan pemeriksaan oleh Lembaga Pemeriksa Pelupusan (LPP 2) selewat-lewatnya dalam tempoh enam (6) bulan dari tarikh surat permohonan diterima.
Memastikan permohonan kelulusan hapus kira yang lengkap dikemukakan kepada Perbendaharaan/Pegawai Pengawal dalam tempoh satu (1) bulan dari tarikh akhir diterima.
Memproses permohonan membuka fail peribadi baharu dan permohonan pinjaman fail peribadi yang lengkap dalam tempoh 1 hingga 3 hari bekerja.
Memperoses permohonan pelupusan fail yang lengkap dalam tempoh lima (5) hari bekerja.
Memastikan pengurusan surat dan bungkusan rasmi diselesaikan dalam tempoh satu (1) hari bekerja.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Penyelidikan Pertahanan dan Perkhidmatan Teknikal

Permohonan penyelidikan, penyiasatan dan kajian berkaitan teknologi pertahanan dilaksanakan dalam tempoh 3 bulan dari tarikh terima permohonan lengkap.
Menyelesaikan pengujian dan mengeluarkan laporan dalam tempoh tidak melebihi
a) 1 bulan dari tarikh terima permohonan lengkap untuk item bukan tender perolehan.
b) 45 hari daripada tarikh sampel diterima di makmal pengujian bagi item tender perolehan.
Pengesahan Spesifikasi Perolehan Pertahanan dilaksanakan dalam tempoh tidak melebihi 14 hari bekerja dari tarikh permohonan untuk spesifikasi yang lengkap.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Malaysian Institute of Defence and Security

MiDAS berhasrat untuk menjadi pusat kecemerlangan untuk penyelidikan dan perkongsian pengetahuan mengenai isu-isu yang berkaitan dengan pertahanan dan keselamatan. Untuk mencapai matlamat ini, MiDAS akan :-

Memberi pandangan dan ulasan berkaitan isu-isu semasa pertahanan dan keselamatan dalam tempoh tiga (3) hari bekerja dari tarikh permohonan diterima.
Menyediakan laporan awal aktiviti dalam tempoh dua (2) minggu selepas setiap program.
Melaksanakan kajian dan analisa berkaitan pertahanan dan keselamatan di peringkat kebangsaan dan antarabangsa mengikut tempoh masa yang ditetapkan oleh pemegang taruh/pelanggan.

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Jabatan Hal Ehwal Veteran

Menyemak dan memproses pembayaran Pencen Perkhidmatan, Ganjaran Perkhidmatan, Faedah Ganti Cuti Rehat (FGCR) dan Elaun Tamat Perkhidmatan Mobilisasi (ETPM) dalam tempoh 21 hari bekerja dari tarikh penerimaan dokumen yang lengkap.
Permohonan Skim Bantuan Kebajikan Veteran Angkatan Tentera Malaysia (ATM) akan diproses dalam tempoh tiga (3) bulan dari tarikh terima permohonan yang lengkap.
a) Skim Bantuan Kebajikan Veteran Angkatan Tentera Malaysia (ATM)
b) Sara Hidup
c) Persekolahan
d) Institut Pengajian Tinggi
e) Peralatan Pesakit
f) Bencana/Kecemasan

Muat Turun

Muat turun maklumat penuh Piagam Pelanggan Kementerian Pertahanan

Muat Turun

Bahagian Audit Dalam dan Siasatan Am

To implement the Confirmation of the Accountability Index Monitoring System (AIMS) answer starting from the date of visit to the Responsibility Centre, Ministry of Defense and completed within 5 working days.
To ensure that the Financial Management Auditing via Self-Assessment is implemented by at least 100 of Responsibility Center, Ministry of Defense within the timeline given.
To submit the Performance Auditing Final Report to the Auditee(s) within 30 working days after the implementation of the Exit Conference.
To submit the Compliance Auditing Final Report to the Auditee(s) within 30 working days after the implementation of the Exit Conference.

Client's Charter

Click to download full Client's Charter

Download

Unit Komunikasi Strategik

We are committed and pledge to provide the following services:

To ensure the Note to Editor (NE) / Media Invitation to local and international media agencies are issued within 24 hours prior to the event.
To respond to the application of Photographer / Videographer service assistance for event coverage to the Unit/ Department/ Agency and the Ministry of Defence within 24 hours.
To produce and publish Promotional / Highlight / 3rd Party Validation video relating to the Ministry of Defence within 48 hours after the implementation of the event.
To acknowledge the receipt of complaints to complainants within 24 hours of the working day and to address the complaint within 15 working days of the date of receipt.
To monitor Daily Newspaper Reports pertaining to the Ministry of Defence, Malaysian Armed Forces (MAF), Departments and Agencies on every working day before 11.00 am.
To announce the programme information upon request to carry out an announcement from the Unit/ Department/ Agency under the Ministry of Defence within 48 hours prior to the event.
To ensure the coverage through the Ministry of Defence's social media platforms such as Facebook, Twitter, Instagram, and Telegram occurs within 24 hours after the implementation of the activity.

Client's Charter

Click to download full Client's Charter

Download

Jabatan Ketua Hakim Peguam

To advise the Armed Forces Council, the Selection Boards of the Officers of the Malaysian Armed Forces (MAF) and any officers of the MAF on any matters referred to us as soon as possible or within two (2) weeks from the date of referral depending on the state of urgency.
To advise confirming officers and reviewing authorities on the validity of the findings and sentences of courtsmartial referred to us as soon as possible or within two (2) weeks from the date of referral depending on the state of urgency.
To appoint a judge advocate for every courts-martial case where the service of a judge advocate is required within six (6) days from the date the relevant application is made by any services of the MAF.
To advise the reviewing authorities on the validity of the findings or awards of summary trials within twenty eight (28) days from the date of receipt of comprehensive feedbacks from the respective Armed Forces Headquarters.

Client's Charter

Click to download full Client's Charter

Download

Legal Department

We are committed to at all times provide the best legal services to the Ministry and act in accordance with the Federal Constitution and the applicable Malaysian Laws efficiently, fairly and equitably. We promise to carry out our responsibilities with full dedication, quality, integrity and transparency towards:

Providing quality legal advisory services with comprehensive reference to the material information together with the relevant documents in accordance with the Federal Constitution and the applicable Malaysian Laws within thirty (30) working days upon receipt of complete instruction.
Reviewing draft contracts in accordance with the Federal Constitution and the applicable Malaysian Laws within fourteen (14) working days upon receipt of complete instruction.

Client's Charter

Click to download full Client's Charter

Download

Unit Integriti

Acknowledgement to the complainant (if contacts is provided) on the complaint received within three (3) working days.
Any complaints received will be presented to the Evaluation Committee Meeting (JMM), data and the complaints/investigations file will be update within 21 days.
Feedbacks given accordingly to the complainants pertaining the action taken.
Coordination on complaints received with the BIJ, ATM if it is involved any officials from Malaysia Armed Forces.

Client's Charter

Click to download full Client's Charter

Download

Urusetia Majlis Angkatan Tentera

Submitting armed forces council’s recommendations to the palace in five (5) working days for his majesty the Yang Di-Pertuan Agong’s approval.
Submitting His Majesty the Yang Di-Pertuan Agong’s approval received from the palace in two (2) working days to personnel service division, malaysian armes forces headquarters.

Client's Charter

Click to download full Client's Charter

Download

Bahagian Pembangunan

The process of open tender, procurement of work and services is completed within 120 days from the date the tender is closed until the issuance of the Letter of Acceptance (SST).
The process of quotation, procurement of work and services is completed within 60 days from the date the quotation is closed until the issuance of the Letter of Acceptance (SST).
To ensure that the documents for service procurement is finalized within four (4) months after the issuance of Letter of Acceptance (SST).
To ensure the issuance of SST for tender/quotation for work and services within 14 days from the date of approval/decision.
To ensure that the contract for work/service is renewed within 14 days before the current contract expires subject to a complete application received six (6) months before the expire date.
The process of payment is settled within seven (7) days subject to the complete documentation received.

Client's Charter

Click to download full Client's Charter

Download

Bahagian Perolehan

Procurement of supplies and services through open tender to be completed within 180 days period from the closing date of tender advertisement until the issuance of Letter of Acceptance (LOA).
To ensure that procurement of supplies and services contract documents being signed by the contractors within four (4) months from the date of LOA issuance.

Client's Charter

Click to download full Client's Charter

Download

Penguasa Katalog ATM

Give feedback to codification applications within 6 working days after the complete application is received.
Give feedback to manufacturer and supplier code applocations within 7 working days after receiving the complete application form from the manufacturer/supplier.

Client's Charter

Click to download full Client's Charter

Download

Bahagian Dasar dan Perancangan Strategik

To prepare and submit Brief and Speaking Note to respective Ministry/Agency/International Organisation within 7 working days from the date of application received.
To submit draft of diplomatic protest to Ministry of Foreign Affairs (MOFA) within 2 working days from the date of completed report received.
To provide MINDEF's clearance for foreign military flight/ship entering into Malaysia's territorial airspace/waters to MOFA within 2 working days from the date of completed application received.
To prepare and submit written oral answers to Senior Defence Minister's Office/Deputy Defence Minister's Office within 2 working days before the date of the oral answering session at the Parliament.

Client's Charter

Click to download full Client's Charter

Download

Defence Reserve Depot

To ensure that storage, stock movement and maintenance for Defence Reverse Stock (DRS) level are as follows :-
a) Stock level at 100%
b) Zero / defect
To deliver the Humanitarian Relief Stock (HRS) within 8 hours upon instruction.
To deliver the National Humanitarian Response Depot Stock (NHRDS) within 8 hours upon instruction.
To ensure the optimum usage of storage space in the warehouse is at it’s minimum level of 60% out of the whole Defence Reserve Depot (DRD) storage space.
To ensure the completed invoices and bills should be paid within 14 days after being received.

Client's Charter

Click to download full Client's Charter

Download

Human Resource Management

Review and evaluate the proposals for improvements and applications related to allowances, benefits and terms of service as well as superannuation benefits for the Malaysian Armed Forces before submitting to the Central Agencies within :
i) Twenty (20) working days from the date a complete proposal is received for complex proposals; or
ii) Seven (7) working days from the date a complete proposal is received for non-complex proposals.
To ensure that offer notification of courses to participants (via letter/e-mail) is issued at least seven (7) workings days before the date of commencement of the course subject to financial approval and the readiness of the delivery medium.
Feedback on the intervention applications is given within seven (7) working days from the date the application is received.

Client's Charter

Click to download full Client's Charter

Download

Bahagian Pengurusan Maklumat

To ensure the network and application system achieves at least 99% accessibility level.
To respond on all (100%) ICT security incidences within 4 hours.

Client's Charter

Click to download full Client's Charter

Download

Bahagian Kewangan

All Programs shall receive the General Provisions Warrant (WPA) within 10 working days from the date of the warrants received from Treasury through the Ministerial Accounting Officer.
Financial approval applications are to be processed and released within 7 working days from the date of full submission.

Client's Charter

Click to download full Client's Charter

Download

Account Division

To resolve payment processed within 3 working days from the date of certification of Payment Instruction completed by Responsibility Centre.
To process payment of emolument according to the schedule imposed.
To produce utility bill to users before 22nd of every month.
To produce official inspectorate reports within 14 days from the exit meeting.

Client's Charter

Click to download full Client's Charter

Download

Bahagian Khidmat Pengurusan

Process and approve vehicle application one day before the date of travel for applications submitted three days before the trip.
Process and approve completed application of (foyer/auditorium/Seroja Hall) within one day from the date booking.
Ensure that initial action is taken on damage and cleanliness complaints through the SAKK system within one working day from the date of the complaint received.
Issuing a covering letter of housing financial application under LPPSA for all civil servants in MinDef including Sabah and Sarawak within five (5) working days from the date of completed document received.
Conduct an inspection by Lembaga Pemeriksa Pelupusan (LPP 2) no later than six months (6) from the date the application letter received.
Ensure that the application for write-off approval is submitted to the treasury/controlling officer within one (1) month from the date of received.
Processing completed applications to open new and lending personal file within one (1) to three (3) working days.
Processing file disposal applications within five (5) working days.
Ensure the management of official letters and parcels completed within one working day.

Client's Charter

Click to download full Client's Charter

Download

Science and Technology Research Institute for Defence

To conduct research, investigation and studies related to defence technology within a period of three (3) months from the date of complete application received.
To complete tests and issue report within a period not exceeding:
i) One month from the date of complete application received for non - tender item.
ii) 45 days from the date of complete application received for tender item.
Endorsement of Defence Procurement Specification is carried out within a period not exceeding 14 working days from the date of application for complete specifications

Client's Charter

Click to download full Client's Charter

Download

Malaysian Institute of Defence and Security

Provide opinions and reviews on current defence and security issues within 3 working days upon request.
Produce preliminary report within 2 weeks after every programme.
Conduct research and analysis on defence and security at both the national and international levels within timeline stipulated time frame set by stakeholders/clients.

Client's Charter

Click to download full Client's Charter

Download

MAF Veteran Affairs Department

To review completed documemts and process payments within 14 working days from the date of submission:
a) Service Pension
b) Service Reward/ End of Service Reward/ Loyalty Reward
c) Benefit In Lieu of Leave (FGCR)
d) End of Mobilization Service Allowance
e) Disability Benefits
f) Death Benefit To Dependents of Military Members who died in service
The completed documents of MAF Veteran Welfare Assistance Scheme application will be processed within three (3) months from the date of submission:
a) Subsistence Aid
b) Educational Aid Scheme
c) Enrollment Aid for Higher education institutions
d) Medical Equipment Aid
e) Disaster / Emergency Aid

Client's Charter

Click to download full Client's Charter

Download

MINISTRY OF DEFENCE MALAYSIA

Contact Us

Internal Agency

Government Agency

Services

Pautan

Sistem Aduan

Link

Complaint's System

Perkhidmatan Atas Talian

Warga MinDef

MinDef Staff

Online Services

Informasi

Information